Solutions · 11 – 50 units
The size where the spreadsheet stops being funny.
Under ten units one person holds the whole business in their head and the tooling barely matters. Past thirty it plainly does not work. The interesting part is the middle, where it stops working gradually and nobody notices the week it happened.
What is different here
Not a variation on letting. A different job.
You have just hired the second person
Which turns everything you knew into something that has to be written down, findable and correct, because it is now somebody else’s input.
The founder is still doing operations
Also sales, also the paperwork, also the difficult phone calls. The constraint is one person’s attention, and every tool either spends it or saves it.
You are not big enough to absorb a mistake
One double-booked nine-month tenancy is a meaningful fraction of the year’s revenue and all of a week.
Where it breaks
The specific ways this goes wrong.
The shared sheet gets a second editor
This is the specific week. Two people in one document is the moment it stops being a record somebody keeps and becomes the record, authoritative and unverifiable.
Knowledge stays in one head
Which flat has the awkward key, which tenant pays late, what was promised in a negotiation eight months ago. Fine until that person takes a holiday.
Paperwork slips last, and worst
It is the part with no immediate consequence, so it is the part that gets deferred. It is also the only part whose failure surfaces a year later with money attached.
What answers it
And where to check that we mean it.
Roles, so delegation is safe
An operations hire sees reservations and the board without seeing billing. A cleaner sees today. Handing over work stops meaning handing over everything.
See howA board somebody else can run
Derived from the reservations, so it is right without anybody maintaining it. That is what makes it safe to hand to a second person in week one.
See howThe paperwork stops being deferrable
When drafting a lease is thirty seconds rather than twenty minutes, it gets done on the day. Most of the value here is that a task stopped being unpleasant.
See howWhere we are the wrong answer
Worth knowing before the call, not after.
If you are at four or five units and everything is fine, it probably is fine. Our own pricing has a €99 monthly floor, which at that size is worse value than the spreadsheet you are running. Come back when the second editor arrives.
Bring your actual portfolio
Thirty minutes against your own units and one of your own agreements. If The Quarters is not right for what you run, that’s a thing we’d rather establish now.
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